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Fridge Repair Guide

Why Is My Fridge Leaking Water?

Water is pooling inside the fridge, under it or on the floor. This guide explains where the water comes from, what you can safely check and when to call a technician.

By Ndivhuweni NephaleUpdated 9 October 20266 min read

Quick answer

A fridge leaks water most often because the defrost drain hole is blocked, so defrost water runs into the fridge and onto the floor. Other causes are a forward lean, a leaking door seal, a cracked drip tray and a leaking water tank. You can check these. A frozen drain behind the freezer panel needs a technician.

In this guide
  1. What does it mean when a fridge is leaking water?
  2. Common causes of a fridge leaking water
  3. What you can safely check yourself
  4. When to stop and call a technician
  5. How a technician diagnoses a leaking fridge
  6. Is my fridge leaking gas?
  7. Why is my fridge leaking brown liquid?
  8. Is a leaking fridge worth repairing?
  9. Frequently asked questions

What does it mean when a fridge is leaking water?

It means defrost water, condensation or supply water has left its normal path. Defrost water should run down a drain to a drip tray near the compressor, where it evaporates.

Fridge leaking water inside

Water under the crisper drawers means the drain hole in the back wall is blocked.

Fridge leaking water inside from the top

On a top-freezer model, drips from the fridge ceiling mean the freezer defrost drain is blocked or frozen.

Fridge leaking water at the back

Water behind the fridge means the drip tray is cracked or displaced, or a supply pipe is leaking.

Fridge leaking water underneath or on the floor

Water under the fridge has run out past the door or dripped from the drip tray.

Common causes of a fridge leaking water

The most common cause is a blocked defrost drain.

At a glance

CauseTypical signWho fixes it
Blocked drain holeWater under the crisper drawersYou can check this
Fridge leaning forwardWater at the front of the shelvesYou can check this
Leaking door sealDroplets on the wallsYou can check this
Drip tray cracked or displacedPuddle at the backYou can check this
Leaking water tank or pipeClean water at the doorYou can check this
Frozen freezer defrost drainIce on the freezer floorTechnician
  1. 1

    The defrost drain hole is blocked

    You can check this

    The drain hole sits at the bottom of the back wall inside the fridge. Food scraps and slime block it, and defrost water overflows. The sign is water or ice under the crisper drawers.

  2. 2

    The fridge is not level

    You can check this

    A fridge should lean slightly backwards so that water runs to the drain. The sign of a forward lean is water at the front of the shelves.

  3. 3

    The door seal is leaking or the door stays ajar

    You can check this

    Warm, damp air enters and condenses on the cold surfaces. The fridge then makes more water than the drain can handle. The sign is droplets on the walls, worst in humid weather.

  4. 4

    The drip tray is cracked, displaced or overflowing

    You can check this

    The drip tray sits above the compressor at the back, or under the fridge on some models. The sign is a puddle at the back. Water there can reach the wiring and cause a fridge tripping the earth leakage.

  5. 5

    The water tank or dispenser pipe is leaking

    You can check this

    A fridge with a water dispenser has a tank in the door or a plumbed supply pipe. A loose tank, a worn seal or a leaking pipe joint drips clean water. Reseat the tank, or close the supply tap.

  6. 6

    The freezer defrost drain is frozen

    Technician

    On a frost-free fridge the defrost drain starts behind the freezer back panel. The sign of a frozen drain is a sheet of ice on the freezer floor. Clearing it is a fridge repair for a technician.

What you can safely check yourself

You can trace most leaks without opening any panel. Switch off and unplug at the wall before touching anything.

  1. Find the sourceWipe up all the water. Check after a few hours to see where it first appears.
  2. Clear the drain holeClean the hole at the bottom of the back wall with a cotton bud or pipe cleaner. Flush it with warm water.
  3. Check the levelRaise the front feet until the fridge leans slightly backwards.
  4. Check the drip trayThe tray must be seated and uncracked, with the drain tube ending inside it. The compressor beside it can be hot.

When to stop and call a technician

Stop and call us if

Stop and call a technician if water has reached the plug point or the wiring. Stop if the fridge trips the power, if you smell burning or if the liquid is oily. Stop if the leak returns after the drain is cleared. Do not open the control board, mains wiring or the sealed refrigeration system.

Still having trouble with your fridge?

Our technician comes to your home, usually the same day. The R450 call-out falls away if you go ahead, and you get a fixed price in writing before any work starts.

How a technician diagnoses a leaking fridge

  1. Traces the waterThe technician follows the water from the puddle back to its source.
  2. Clears the drainsThe drain hole, drain tube and drip tray are cleaned and flushed.
  3. Tests the defrost partsA drain that keeps freezing points to a defrost fault, so the heater and defrost thermostat are tested.
  4. Checks seals, level and supplyDoor seals, levelling and any water tank or supply pipe are checked.

Is my fridge leaking gas?

A fridge leaking gas does not leave a puddle, because refrigerant does not drip as water. The signs of a gas leak are a compressor that runs constantly, an oily mark at a pipe joint and a fridge that is not cooling. Many modern fridges use a flammable refrigerant. Ventilate the room, keep flames away and call a technician.

Why is my fridge leaking brown liquid?

Brown liquid is usually defrost water that has picked up dirt, rust or food residue. Clean the drip tray, the drain hole and the crisper area. An oily brown liquid near the compressor can be compressor oil from a sealed-system leak, which needs a technician.

Is a leaking fridge worth repairing?

Repair usually makes sense when

  • The leak comes from a drain, drip tray or door seal
  • The fridge still cools and freezes normally
  • The cabinet and liner are in good condition

Replacement is worth considering when

  • The inner liner is cracked and water is entering the insulation
  • The base of the cabinet is rusted through
  • Refrigerant is leaking inside the cabinet wall

Still having trouble with your fridge?

Our technician comes to your home, usually the same day. The R450 call-out falls away if you go ahead, and you get a fixed price in writing before any work starts.

Questions about fridge faults

Why is my fridge leaking from the bottom?

A leak from the bottom is usually defrost water that has missed the drip tray. Check that the tray is seated and the drain tube ends inside it. On a bottom-freezer model, suspect a frozen defrost drain.

Is water leaking from a fridge dangerous?

The water is not harmful, but it is a slip and electrical risk. Water on the plug point or wiring can trip the earth leakage or cause a shock. Unplug the fridge and dry the area.

Can I unblock a fridge drain hole myself?

Yes. The drain hole inside the fridge compartment is safe to clear. Switch off and unplug at the wall. Use a cotton bud or a pipe cleaner, then flush with warm water.

Why does my fridge leak water after load shedding?

During a long outage the frost in the freezer melts. More water than usual reaches the drain and drip tray, and some can overflow. If the leak continues after power returns, check the drain and the door seals.

Is water in the drip tray normal?

Yes. Defrost water collects in the drip tray and evaporates in the warmth near the compressor. The tray should never overflow. An overflowing tray points to a leaking door seal or a door left open.

Ndivhuweni Nephale

Written by Ndivhuweni Nephale

Appliance Repair & Maintenance

Ndivhuweni Nephale has a background in electrical engineering and technical training, with a strong understanding of electrical systems, appliances and troubleshooting. He helps ensure Appliance Repair Expert's guides are practical, technically informed and easy for homeowners to understand.

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