Error codes
Appliance error codes
What the error code on your washing machine, dishwasher or fridge means, what you can safely check and when to call a technician. Code meanings come from each brand's own support pages.
Washing machines
Samsung Washing Machine Error Codes
Most Samsung washer codes point to something you can check first: the water supply (4C, nF), the drain hose and filter (5C, nd), an unbalanced load (UE, dc), too much detergent (SUd) or a door that is not fully closed (dC, LO).
LG Washing Machine Error Codes
On an LG front loader, IE means the machine is not getting water, OE means it cannot drain, UE means the load is unbalanced and dE means a door problem.
Bosch Washing Machine Error Codes
E18 or F18 means the machine is not draining, usually a blocked pump filter or a kinked drain hose.
Defy Washing Machine Error Codes
On the Defy DTL 160, E1 means slow water intake, E2 means slow draining, E3 an unbalanced load and E6 an open lid.
Dishwashers
Samsung Dishwasher Error Codes
On a Samsung dishwasher, 4C or 4E means a water supply problem, 5C or 5E means it cannot drain, and LC or LE means it has detected a leak.
Bosch Dishwasher Error Codes
E15 means water has collected in the base and the leak protection has switched on.
Fridges
Samsung Fridge Error Codes
On a Samsung fridge, 21E points to the freezer fan and 22E or 22C to the fridge fan, often because ice has built up around it.
LG Fridge Error Codes
On an LG fridge, FF, rF and CF are fan faults, FS, rS, r2, dS and rT are sensor faults, and dH means the defrost is not working, so the cooling plate may be iced up.
What to do when an error code appears
- Write down the codeNote the exact code on the display, and the model number from the sticker on the machine.
- Find your brand belowEach page explains what the code means and what you can safely check yourself.
- Switch off and restartAfter a check, switch off at the wall for a few minutes and restart. A code that comes back means the fault is still there.
- Call us if it returnsA technician tests the part behind the code and gives you a fixed price in writing before any work starts.
Still having trouble with your washing machine?
Our technician comes to your home, usually the same day. The R450 call-out falls away if you go ahead, and you get a fixed price in writing before any work starts.